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Frequently Asked Questions

Installation & Activation​

License activation failed?​

  • Check if the license file is valid and not expired
  • Confirm hardware fingerprint matches (VM migration may change fingerprint)
  • Verify system time is correct

License invalid after changing computers?​

Licenses are bound to hardware fingerprints. Replacing major hardware (CPU, motherboard) requires a new license.

Proxy Service​

Proxy fails to start, port in use?​

  • Check if the port is occupied by another program
  • Ensure collection proxy (1080) and heartbeat simulation proxy (1088) use different ports
  • Try a different port

Cannot access internet after connecting to proxy?​

  • Confirm the proxy service is running (status shows "Running")
  • Check that the client proxy type is set to SOCKS5 (not HTTP)
  • If authentication is enabled, verify username and password
  • Check firewall rules for the proxy port

Secondary proxy connection failed?​

  • Confirm the secondary proxy server is reachable (test with ping or telnet)
  • Check the address and port configuration
  • Confirm the secondary proxy supports SOCKS5

Data Collection​

No data being collected?​

  • Confirm client traffic goes through the collection proxy (check connection count)
  • Check if packet type filters are too strict
  • Temporarily disable all filters to verify traffic
  • Check target address filter configuration

Very little data collected?​

  • Expand packet type filter range
  • Disable GameID filtering (conditions may be too strict)
  • Extend collection time
  • Check signature system configuration

Heartbeat​

Game disconnects after replacement?​

  • Check length calculation mode (Dynamic recommended)
  • Confirm heartbeat features match the target game
  • Check data pool data quality
  • Review error logs
  • Check "Packet Filter" rule chain for misconfigurations

Data pool shows insufficient data?​

  • Collect more data in collection mode
  • Lower the high quality threshold
  • Check if game type filter is limiting available data

Replacement not working well?​

  • Use Smart selection strategy instead of Random
  • Enable size matching option
  • Increase data pool volume
  • Try different protocol presets

Traffic Shaping​

CV alerts triggering frequently?​

  • Increase jitter strength (recommended 0.15-0.20)
  • Confirm timing strategy is NormalDistribution
  • Enable adaptive CV adjustment

Increased latency after enabling traffic shaping?​

  • Reduce base interval (but not below 20ms)
  • Decrease jitter strength
  • Disable unnecessary padding

Remote API​

Cannot access API?​

  • Confirm remote management is enabled
  • Check listen port and bind IP configuration
  • Verify firewall allows the API port
  • Check IP whitelist restrictions

API authentication failed?​

  • Confirm correct admin username and password
  • Password is case-sensitive